It is important to get as many reviews as you can to help entice potential brides and grooms to choose you. However, there may be cases where you receive negative comments.
How to react ?
If the comment is well founded and constructive: we recommend that you seek to understand this feedback and to answer it in detail. Show that the opinion of your customers is important and that you are trying to solve the discontent, the person could even change their mind.
If the comment is unfounded or even malicious: Click on "Report abuse".
In all cases :
Remain polite and considerate.
Ask your satisfied customers for more reviews to demonstrate the quality of your work and to counterbalance this feedback. To find out how, click here.